Tristate Telecom
2 Convenient locations to serve you better
172 Classon Avenue Brooklyn, NY 11205 (718) 783-6262
345 Spook Rock Road Airmont, NY 10901 (845) 746-4995
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Distribution Policies and Procedures 

Wholesale pricing is available to qualified resellers only. Orders may be placed via phone, fax, E-mail or on our web site. In most cases, orders placed by 4:30 PM (EST) are shipped the same day. Some orders may be subject to a processing fee. Consult your salesperson for details.

Minimum shippable order is $50.00.

Special orders are non-cancelable and require prepayment.

All orders are shipped post payment with a credit card, unless you have previously been approved for Company Check, COD or Net Terms. UPS no longer accepts Cash or Certified Check. You hereby authorize that all returned checks and all past due invoices will be made good via your on-file credit card information. Visa, MasterCard, Discover and American Express are accepted. Credit card orders will only be accepted from individuals who are authorized by the cardholder, in writing to Tristate Telecom, to place such orders. Credit card payment on past due invoices will be assessed a charge of 3%. Payment by check is an automatic authorization to Tristate Telecom to ACH (Automated Clearing House) your check.

Accounts may be established as either Company Check, Credit Card, or Net Terms. A Tristate Telecom "Profile Sheet" must be completed and approved to allow Company Check or COD. A Tristate Telecom "Full Credit Application" must be completed and approved to allow Net 30 Day payment terms. No shipments will be made to any past due accounts. If a delinquent account is sent to collection, the customer will be responsible for all collection charges and associated legal fees. All open Net Terms Accounts hereby agree that any and all past due amounts may be collected via the account holder's on-file credit card and a 3% service charge will be assessed and agreed to by the account holder to offset the loss of cash discount per the original terms.

We utilize UPS, direct courier, and common carrier. Your requests for special handling such as UPS Next Day Red, UPS Second Day Blue, etc. are gladly accepted. Tristate Telecom is not responsible for any damages incurred from the performance of these carriers. All fuel surcharges will be passed on to our customers as they are imposed by the carrier on all shipments alike. Shipments are freight collect, Brooklyn, New York. Residential-based businesses are subject to carrier's residential rates. All freight charges are subject to carrier's dimension/oversize/weight regulations. Shipping charges are non-refundable. Customer is responsible for all freight charges for delivery on shipments that are not accepted or refused. Refused shipments will be charged a 15% restocking fee. All claims for shortages or mis-shipments must be made within 7 days of receipt and will be audited before settlement.

All claims for damage or loss are to be made through the freight carrier. If your package arrives with exterior damage or signs of tampering, notify the carrier while on site. (Note: You must retain all boxes, packaging, instructions, etc.)

As a Wholesale Distributor, Tristate Telecom is bound by the return policies of the various manufacturers we represent. Call for specific policies. Returned non-defective merchandise is subject to a 15% re-stocking charge. All returns are for credit only. Products That Have Been Abused Will Not Be Accepted By Tristate Telecom For Credit or Replacement. In some cases, the manufacturer's warranty guidelines may supersede any Tristate Telecom Policies.

Most merchandise purchased from Tristate Telecom that is initially defective within 30 days of invoice may be eligible for replacement. This may include returning it directly to the manufacturer for repair or replacement. Defects that occur after 30 days from invoice date are covered by the manufacturer's limited warranty only.

No product will be accepted for return to Tristate Telecom without an "RA" number and "RA" form signed by the customer. Merchandise returned without a signed "RA" form will remain the property of the customer and will not be accepted or credited against their open account.

The disposition of all "RA" numbers is conditional until inspected and accepted by Tristate Telecom. All returns must be shipped freight prepaid and double boxed with the "RA" number displayed prominently on the outside of the shipping carton along with the number of cartons shipped (ex. 1 of 4, 2 of 4, etc.). All returns must be complete with original packaging, parts, adapters, accessories, instructions and warranty cards. "RA" Numbers must be obtained from Tristate Telecom before returning product to Tristate Telecom. Your invoice information must be provided by you when requesting an "RA" number. All "RA" numbers are valid for 30 days only. When authorization for return is issued by Tristate Telecom, you, as the account, certify that the merchandise being returned is the same current product, with the same serial number as shipped, complete and in the same new condition as when received from Tristate Telecom. On the aforementioned returned products, and for which Tristate Telecom does not receive credit from it's vendors due to "out-of-warranty", initial failure, abuse or incomplete, you agree to accept those products back from Tristate Telecom and remit immediate payment to Tristate Telecom. In some cases, the manufacturer's warranty guidelines may supersede any Tristate Telecom Policies. Tristate Telecom does not handle repairs. Returns will be credited at the price paid on the invoice or the current selling price, whichever is lower, less any re-stocking charge.

Tristate Telecom (Seller) passes along to its customers solely those warranties extended by its vendors. Seller does not itself warrant any product which it sells. There are no warranties, express or implied, of merchantability, or fitness for a particular purpose or otherwise, which extend beyond the description on the face hereof. In no case shall seller be liable to anyone for any consequential or incidental damages for breach of this or any other warranty, express or implied, or upon any other basis of liability whatsoever, even if the loss or damage is caused by its own negligence or fault. Seller does not represent that the products it sells may not be compromised or circumvented; that the products will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the products will in all cases provide adequate warning or protection.

Customer understands that properly installed and maintained security devices may only reduce the risk of a burglary, robbery or fire without warning, but it is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a result. Consequently, seller shall have no liability for any personal injury, property damage or other loss based on a claim the product failed to give warning. However, if it is held liable, whether directly or indirectly, for any loss or damage with respect to the products it sells, regardless of cause or origin, its maximum liability shall not in any case exceed the purchase price of the product, which shall be the complete and exclusive remedy against Seller.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Your payment and personal information is always safe. Tristate Telecom's SSL takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard any information in our possession.

What personal information about our customers does Tristate Telecom gather?
The information we learn from you helps us personalize and continually improve your shopping experience. Below are listed the types of information we gather: Information you provide: We receive and securely store any information you enter on our website. You can choose not to provide voluntary information. We use the information that you provide for responding to your requests, customizing future shopping experiences, improving our site, and communicating with you. For security purposes, your payment information is not stored. Session information: We receive and store certain types of information whenever you interact with us. For example, like many sites, we use "cookies," and we obtain certain types of information when your web browser accesses our website. This cookie maintains a session ID and keeps track of which items you have placed in your shopping cart. None of your personally identifiable information is stored in the cookie. Should you disable your cookies in your browser, we will not be able to recognize you or personalize your shopping experience. E-mail Communications: In addition to communicating your order status and confirmations we may use your email address to send you information regarding occasional offers and product promotions. At any time you may opt-out of this by clicking on the unsubscribe link located at the bottom of each email.

Does Tristate Telecom share the information it receives?
Information about our customers is an important part of our business. We share customer information only as described below. We use outside sources for a variety of business related processes including fulfilling delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments. These vendors have access to only the personal information needed to perform their functions and are contractually obligated to protect personal information. We will never sell, trade, or disclose your private information to any other sources.

How secure is my personal information?
We protect your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input. We transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your account, to your password and to your computer. Be sure to log out of your account when finished, especially when using a shared computer.

Updates to this policy
As our Web site policies change, we will update this privacy policy.

By placing an order, customer accepts all terms, conditions and policies herein. All customers agree that the Terms and Conditions updates herein become a part of the customer's previously signed agreement.

If you have any suggestions on ways that we can better serve you, please let us know. We consider it a privilege to be of service to you and believe that you are our greatest business asset.

©2012 Tristate Telecom. All rights reserved. All brand names and product names used herein are trademarks or registered trademarks of their respective holders. Tristate Telecom cannot be responsible for typographical errors. Some product art shown for representational purposes only.

Prices, Policies and Procedures, Specifications are subject to change without notice.

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